{"id":33146,"date":"2020-11-25T14:13:54","date_gmt":"2020-11-25T14:13:54","guid":{"rendered":"https:\/\/www.safeshops.be\/2020\/11\/25\/efficient-prospecteren-zonder-cookies-dankzij-crm-onboarding-2-copy\/"},"modified":"2020-11-26T09:12:05","modified_gmt":"2020-11-26T09:12:05","slug":"verplichte-klachtenprocedures-voor-webshops","status":"publish","type":"post","link":"https:\/\/becom.digital\/nl\/verplichte-klachtenprocedures-voor-webshops\/","title":{"rendered":"Verplichte klachtenprocedures voor webshops"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div  class=\"wpb_row vc_row-fluid standard-section section  section-no-parallax  stretch   \" data-speed=\"1\" style=\"\"><div class=\"col span_12 color-dark left\">\n\t<div class=\"vc_col-sm-12 wpb_column column_container col no-padding color-dark\" style=\"\" data-animation=\"\" data-delay=\"\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3><span style=\"color: #ff9500;\"><strong>Wat betekent dit voor jouw webshop?<\/strong><\/span><\/h3>\n<p>Klachten. Of je dat nu wil of niet, ze zijn er. En ook al weet jij dat je shop betrouwbaar is, is dat niet altijd even duidelijk voor je (potenti\u00eble) klant. Daarom bestaan er een aantal nationale en Europese beschermingsmechanismen. Zo ben je als Europese webshopuitbater verplicht een klachtenprocedure te hebben en je klanten te informeren over de Belgische en Europese geschillenplatformen en ombudsdiensten.<\/p>\n<p>Hoe je dat conform de regelgeving doet? Daar heeft onze partner Sirius Legal een heel handig blogartikel over geschreven.<\/p>\n<a href=\"https:\/\/siriuslegaladvocaten.be\/verplichte-klachtenprocedures-voor-webshops\/\" target=\"_blank\" class=\"button 1 medium \" style=\"border-radius: 2px;\">Lees hier meer<\/a>\n\n\t\t<\/div>\n\t<\/div>\n\n\t\t<\/div> \n\t<\/div> \n<\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Wat betekent dit voor jouw webshop? Klachten. Of je dat nu wil of niet, ze zijn er. En ook al weet jij dat je shop betrouwbaar is, is dat niet altijd even duidelijk voor je (potenti\u00eble) klant. Daarom bestaan er een aantal nationale en Europese beschermingsmechanismen. Zo ben je als Europese webshopuitbater verplicht een klachtenprocedure te hebben en je klanten te informeren over de Belgische en Europese geschillenplatformen en ombudsdiensten. Hoe je dat conform de regelgeving doet? Daar heeft onze partner Sirius Legal een heel handig blogartikel over geschreven. Lees hier meer","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"footnotes":""},"categories":[234],"tags":[],"class_list":["post-33146","post","type-post","status-publish","format-standard","hentry","category-legal-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Verplichte klachtenprocedures voor webshops - SafeShops.be<\/title>\n<meta name=\"description\" content=\"Klachten. Of je dat nu wil of niet, ze zijn er. En ook al weet jij dat je shop betrouwbaar is, is dat niet altijd even duidelijk voor je (potenti\u00eble) klant. Daarom bestaan er een aantal nationale en Europese beschermingsmechanismen. Zo ben je als Europese webshopuitbater verplicht een klachtenprocedure te hebben en je klanten te informeren over de Belgische en Europese geschillenplatformen en ombudsdiensten.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/becom.digital\/nl\/verplichte-klachtenprocedures-voor-webshops\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Verplichte klachtenprocedures voor webshops - SafeShops.be\" \/>\n<meta property=\"og:description\" content=\"Klachten. Of je dat nu wil of niet, ze zijn er. En ook al weet jij dat je shop betrouwbaar is, is dat niet altijd even duidelijk voor je (potenti\u00eble) klant. Daarom bestaan er een aantal nationale en Europese beschermingsmechanismen. Zo ben je als Europese webshopuitbater verplicht een klachtenprocedure te hebben en je klanten te informeren over de Belgische en Europese geschillenplatformen en ombudsdiensten.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/becom.digital\/nl\/verplichte-klachtenprocedures-voor-webshops\/\" \/>\n<meta property=\"og:site_name\" content=\"Becom\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Becomdigitalfederation\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-11-25T14:13:54+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-11-26T09:12:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/becom.digital\/app\/uploads\/2020\/11\/Ontwerp-zonder-titel-5-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"940\" \/>\n\t<meta property=\"og:image:height\" content=\"788\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"SafeShops.be\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@becomdigital\" \/>\n<meta name=\"twitter:site\" content=\"@becomdigital\" \/>\n<meta name=\"twitter:label1\" content=\"Geschreven door\" \/>\n\t<meta name=\"twitter:data1\" content=\"SafeShops.be\" \/>\n\t<meta name=\"twitter:label2\" content=\"Geschatte leestijd\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minuut\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/becom.digital\/nl\/verplichte-klachtenprocedures-voor-webshops\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/becom.digital\/nl\/verplichte-klachtenprocedures-voor-webshops\/\"},\"author\":{\"name\":\"SafeShops.be\",\"@id\":\"https:\/\/becom.digital\/nl\/#\/schema\/person\/9d2f9325b57c5b0c6f00b71c75dbc97f\"},\"headline\":\"Verplichte klachtenprocedures voor webshops\",\"datePublished\":\"2020-11-25T14:13:54+00:00\",\"dateModified\":\"2020-11-26T09:12:05+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/becom.digital\/nl\/verplichte-klachtenprocedures-voor-webshops\/\"},\"wordCount\":128,\"publisher\":{\"@id\":\"https:\/\/becom.digital\/nl\/#organization\"},\"articleSection\":[\"Legal\"],\"inLanguage\":\"nl-NL\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/becom.digital\/nl\/verplichte-klachtenprocedures-voor-webshops\/\",\"url\":\"https:\/\/becom.digital\/nl\/verplichte-klachtenprocedures-voor-webshops\/\",\"name\":\"Verplichte klachtenprocedures voor webshops - SafeShops.be\",\"isPartOf\":{\"@id\":\"https:\/\/becom.digital\/nl\/#website\"},\"datePublished\":\"2020-11-25T14:13:54+00:00\",\"dateModified\":\"2020-11-26T09:12:05+00:00\",\"description\":\"Klachten. Of je dat nu wil of niet, ze zijn er. En ook al weet jij dat je shop betrouwbaar is, is dat niet altijd even duidelijk voor je (potenti\u00eble) klant. Daarom bestaan er een aantal nationale en Europese beschermingsmechanismen. Zo ben je als Europese webshopuitbater verplicht een klachtenprocedure te hebben en je klanten te informeren over de Belgische en Europese geschillenplatformen en ombudsdiensten.\",\"breadcrumb\":{\"@id\":\"https:\/\/becom.digital\/nl\/verplichte-klachtenprocedures-voor-webshops\/#breadcrumb\"},\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/becom.digital\/nl\/verplichte-klachtenprocedures-voor-webshops\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/becom.digital\/nl\/verplichte-klachtenprocedures-voor-webshops\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/becom.digital\/nl\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Verplichte klachtenprocedures voor webshops\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/becom.digital\/nl\/#website\",\"url\":\"https:\/\/becom.digital\/nl\/\",\"name\":\"Becom\",\"description\":\"Your digital wings\",\"publisher\":{\"@id\":\"https:\/\/becom.digital\/nl\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/becom.digital\/nl\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"nl-NL\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/becom.digital\/nl\/#organization\",\"name\":\"Becom\",\"url\":\"https:\/\/becom.digital\/nl\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\/\/becom.digital\/nl\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/becom.digital\/app\/uploads\/2023\/10\/Becom_logo_POS_basic-3-e1697538309895.png\",\"contentUrl\":\"https:\/\/becom.digital\/app\/uploads\/2023\/10\/Becom_logo_POS_basic-3-e1697538309895.png\",\"width\":200,\"height\":72,\"caption\":\"Becom\"},\"image\":{\"@id\":\"https:\/\/becom.digital\/nl\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/Becomdigitalfederation\/\",\"https:\/\/x.com\/becomdigital\",\"https:\/\/www.linkedin.com\/company\/becomfederation\/\",\"https:\/\/www.instagram.com\/becomfederation\/\",\"https:\/\/www.youtube.com\/@becom-federation\",\"https:\/\/open.spotify.com\/show\/0oBItlT3FIpj6AxEqllkta\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/becom.digital\/nl\/#\/schema\/person\/9d2f9325b57c5b0c6f00b71c75dbc97f\",\"name\":\"SafeShops.be\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\/\/becom.digital\/nl\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/da5393b081e417a6ab1ceca8c0015557335249f645266f1ac2052b2db52d59f2?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/da5393b081e417a6ab1ceca8c0015557335249f645266f1ac2052b2db52d59f2?s=96&d=mm&r=g\",\"caption\":\"SafeShops.be\"},\"sameAs\":[\"http:\/\/www.safeshops.be\"],\"url\":\"https:\/\/becom.digital\/nl\/author\/safeshops-be\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Verplichte klachtenprocedures voor webshops - SafeShops.be","description":"Klachten. Of je dat nu wil of niet, ze zijn er. En ook al weet jij dat je shop betrouwbaar is, is dat niet altijd even duidelijk voor je (potenti\u00eble) klant. Daarom bestaan er een aantal nationale en Europese beschermingsmechanismen. Zo ben je als Europese webshopuitbater verplicht een klachtenprocedure te hebben en je klanten te informeren over de Belgische en Europese geschillenplatformen en ombudsdiensten.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/becom.digital\/nl\/verplichte-klachtenprocedures-voor-webshops\/","og_locale":"nl_NL","og_type":"article","og_title":"Verplichte klachtenprocedures voor webshops - SafeShops.be","og_description":"Klachten. Of je dat nu wil of niet, ze zijn er. En ook al weet jij dat je shop betrouwbaar is, is dat niet altijd even duidelijk voor je (potenti\u00eble) klant. Daarom bestaan er een aantal nationale en Europese beschermingsmechanismen. Zo ben je als Europese webshopuitbater verplicht een klachtenprocedure te hebben en je klanten te informeren over de Belgische en Europese geschillenplatformen en ombudsdiensten.","og_url":"https:\/\/becom.digital\/nl\/verplichte-klachtenprocedures-voor-webshops\/","og_site_name":"Becom","article_publisher":"https:\/\/www.facebook.com\/Becomdigitalfederation\/","article_published_time":"2020-11-25T14:13:54+00:00","article_modified_time":"2020-11-26T09:12:05+00:00","og_image":[{"width":940,"height":788,"url":"https:\/\/becom.digital\/app\/uploads\/2020\/11\/Ontwerp-zonder-titel-5-2.jpg","type":"image\/jpeg"}],"author":"SafeShops.be","twitter_card":"summary_large_image","twitter_creator":"@becomdigital","twitter_site":"@becomdigital","twitter_misc":{"Geschreven door":"SafeShops.be","Geschatte leestijd":"1 minuut"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/becom.digital\/nl\/verplichte-klachtenprocedures-voor-webshops\/#article","isPartOf":{"@id":"https:\/\/becom.digital\/nl\/verplichte-klachtenprocedures-voor-webshops\/"},"author":{"name":"SafeShops.be","@id":"https:\/\/becom.digital\/nl\/#\/schema\/person\/9d2f9325b57c5b0c6f00b71c75dbc97f"},"headline":"Verplichte klachtenprocedures voor webshops","datePublished":"2020-11-25T14:13:54+00:00","dateModified":"2020-11-26T09:12:05+00:00","mainEntityOfPage":{"@id":"https:\/\/becom.digital\/nl\/verplichte-klachtenprocedures-voor-webshops\/"},"wordCount":128,"publisher":{"@id":"https:\/\/becom.digital\/nl\/#organization"},"articleSection":["Legal"],"inLanguage":"nl-NL"},{"@type":"WebPage","@id":"https:\/\/becom.digital\/nl\/verplichte-klachtenprocedures-voor-webshops\/","url":"https:\/\/becom.digital\/nl\/verplichte-klachtenprocedures-voor-webshops\/","name":"Verplichte klachtenprocedures voor webshops - SafeShops.be","isPartOf":{"@id":"https:\/\/becom.digital\/nl\/#website"},"datePublished":"2020-11-25T14:13:54+00:00","dateModified":"2020-11-26T09:12:05+00:00","description":"Klachten. Of je dat nu wil of niet, ze zijn er. En ook al weet jij dat je shop betrouwbaar is, is dat niet altijd even duidelijk voor je (potenti\u00eble) klant. Daarom bestaan er een aantal nationale en Europese beschermingsmechanismen. Zo ben je als Europese webshopuitbater verplicht een klachtenprocedure te hebben en je klanten te informeren over de Belgische en Europese geschillenplatformen en ombudsdiensten.","breadcrumb":{"@id":"https:\/\/becom.digital\/nl\/verplichte-klachtenprocedures-voor-webshops\/#breadcrumb"},"inLanguage":"nl-NL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/becom.digital\/nl\/verplichte-klachtenprocedures-voor-webshops\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/becom.digital\/nl\/verplichte-klachtenprocedures-voor-webshops\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/becom.digital\/nl\/"},{"@type":"ListItem","position":2,"name":"Verplichte klachtenprocedures voor webshops"}]},{"@type":"WebSite","@id":"https:\/\/becom.digital\/nl\/#website","url":"https:\/\/becom.digital\/nl\/","name":"Becom","description":"Your digital wings","publisher":{"@id":"https:\/\/becom.digital\/nl\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/becom.digital\/nl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"nl-NL"},{"@type":"Organization","@id":"https:\/\/becom.digital\/nl\/#organization","name":"Becom","url":"https:\/\/becom.digital\/nl\/","logo":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/becom.digital\/nl\/#\/schema\/logo\/image\/","url":"https:\/\/becom.digital\/app\/uploads\/2023\/10\/Becom_logo_POS_basic-3-e1697538309895.png","contentUrl":"https:\/\/becom.digital\/app\/uploads\/2023\/10\/Becom_logo_POS_basic-3-e1697538309895.png","width":200,"height":72,"caption":"Becom"},"image":{"@id":"https:\/\/becom.digital\/nl\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Becomdigitalfederation\/","https:\/\/x.com\/becomdigital","https:\/\/www.linkedin.com\/company\/becomfederation\/","https:\/\/www.instagram.com\/becomfederation\/","https:\/\/www.youtube.com\/@becom-federation","https:\/\/open.spotify.com\/show\/0oBItlT3FIpj6AxEqllkta"]},{"@type":"Person","@id":"https:\/\/becom.digital\/nl\/#\/schema\/person\/9d2f9325b57c5b0c6f00b71c75dbc97f","name":"SafeShops.be","image":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/becom.digital\/nl\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/da5393b081e417a6ab1ceca8c0015557335249f645266f1ac2052b2db52d59f2?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/da5393b081e417a6ab1ceca8c0015557335249f645266f1ac2052b2db52d59f2?s=96&d=mm&r=g","caption":"SafeShops.be"},"sameAs":["http:\/\/www.safeshops.be"],"url":"https:\/\/becom.digital\/nl\/author\/safeshops-be\/"}]}},"_links":{"self":[{"href":"https:\/\/becom.digital\/nl\/wp-json\/wp\/v2\/posts\/33146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/becom.digital\/nl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/becom.digital\/nl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/becom.digital\/nl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/becom.digital\/nl\/wp-json\/wp\/v2\/comments?post=33146"}],"version-history":[{"count":0,"href":"https:\/\/becom.digital\/nl\/wp-json\/wp\/v2\/posts\/33146\/revisions"}],"wp:attachment":[{"href":"https:\/\/becom.digital\/nl\/wp-json\/wp\/v2\/media?parent=33146"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/becom.digital\/nl\/wp-json\/wp\/v2\/categories?post=33146"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/becom.digital\/nl\/wp-json\/wp\/v2\/tags?post=33146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}