{"id":40797,"date":"2022-04-28T13:04:16","date_gmt":"2022-04-28T11:04:16","guid":{"rendered":"https:\/\/www.safeshops.be\/?page_id=40797"},"modified":"2025-01-27T11:08:31","modified_gmt":"2025-01-27T10:08:31","slug":"comment-fonctionne-la-mediation","status":"publish","type":"page","link":"https:\/\/becom.digital\/fr\/comment-fonctionne-la-mediation\/","title":{"rendered":"Comment fonctionne la m\u00e9diation?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row type=&#8221;full_width_section&#8221;][vc_column width=&#8221;1\/1&#8243;]<div class=\"single_image wpb_content_element align-center    \" data-animation=\"none\" data-delay=\"0\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;]<div class=\"spacer\" style=\"height: 40px;\"><\/div>[vc_column_text]<\/p>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p>Vous n\u2019\u00eates pas satisfait de votre dernier achat dans une boutique en ligne portant la Becom Trustmark ?<br \/>\nAlors, vous pouvez proc\u00e9der de la mani\u00e8re suivante :<\/p>\n<p><strong>\u00c9tape 1 : Avez-vous d\u00e9pos\u00e9 une r\u00e9clamation aupr\u00e8s de la boutique en ligne ?<\/strong><br \/>\nContactez le webshop pour signaler votre probl\u00e8me. Passez \u00e0 l\u2019\u00e9tape 2 si vous l\u2019avez d\u00e9j\u00e0 fait et que vous n\u2019avez pas re\u00e7u de r\u00e9ponse apr\u00e8s 5 jours ouvrables ou si vous n\u2019\u00eates pas satisfait du traitement de votre plainte.<\/p>\n<p><strong>Etape 2 : La boutique en ligne porte-t-elle le label de Becom ?<br \/>\n<\/strong>Ici, vous ne pouvez introduire de plaintes que pour les boutiques qui portent la Becom Trustmark. (En cas de doute, consultez la liste des membres\u00a0<a href=\"https:\/\/becom.digital\/fr\/nos-membres\/\">ici<\/a>). Si le site de vente en ligne ne porte pas sa marque de confiance, Becom n\u2019a aucune autorit\u00e9 sur celui-ci et ne peut donc pas intervenir. Vous pouvez toutefois vous adresser au\u00a0<a href=\"https:\/\/mediationconsommateur.be\/fr\">Service de m\u00e9diation pour le Consommateur<\/a>.<\/p>\n<p><strong>\u00c9tape 3 : \u00c0 quoi pouvez-vous vous attendre ?<br \/>\n<\/strong>Nous entamerons les d\u00e9marches pour vous d\u00e8s que possible. Nous vous demandons de nous accorder 5 jours ouvrables pour transf\u00e9rer votre plainte et traiter avec la boutique en ligne. Nous restons toujours neutres et recherchons une solution acceptable pour les deux parties.<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text]<div class=\"spacer\" style=\"height: 40px;\"><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;full_width_section&#8221;][vc_column width=&#8221;1\/1&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_column_text] Vous n\u2019\u00eates pas satisfait de votre dernier achat dans une boutique en ligne portant la Becom Trustmark ? Alors, vous pouvez proc\u00e9der de la mani\u00e8re suivante : \u00c9tape 1 : Avez-vous d\u00e9pos\u00e9 une r\u00e9clamation aupr\u00e8s de la boutique en ligne ? Contactez le webshop pour signaler votre probl\u00e8me. Passez \u00e0 l\u2019\u00e9tape 2 si vous l\u2019avez d\u00e9j\u00e0 fait et que vous n\u2019avez pas re\u00e7u de r\u00e9ponse apr\u00e8s 5 jours ouvrables ou si vous n\u2019\u00eates pas satisfait du traitement de votre plainte. Etape 2 : La boutique en ligne porte-t-elle le label de Becom ? Ici, vous ne pouvez introduire de plaintes que pour les boutiques qui portent la Becom Trustmark. (En cas de doute, consultez la liste des membres\u00a0ici). Si le site de vente en ligne ne porte pas sa marque de confiance, Becom n\u2019a aucune autorit\u00e9 sur celui-ci et ne peut donc pas intervenir. Vous pouvez toutefois vous adresser au\u00a0Service de m\u00e9diation pour le Consommateur. \u00c9tape 3 : \u00c0 quoi pouvez-vous vous attendre ? Nous entamerons les d\u00e9marches pour vous d\u00e8s que possible. Nous vous demandons de nous accorder 5 jours ouvrables pour transf\u00e9rer votre plainte et traiter avec la boutique en ligne. Nous restons toujours [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"footnotes":""},"test-katrien1":[],"class_list":["post-40797","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Comment fonctionne la m\u00e9diation? 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